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Frequently Asked Questions

New Patient Information

What happens at the initial appointment?

At the initial appointment your physiotherapist will document the history of your current injury and investigate any relevant previous conditions.

They will perform a clinical assessment of your current symptoms and begin to formulate a plan to help optimise your recovery and the management of your condition.

Initial appointments normally take 30 - 40 minutes and payment is expected on the day of service.

Any cancellations within 24 hours of your appointment will incur a cancellation fee.

Please note your appointment time to ensure you are able to attend. Your consideration is much appreciated

What should I bring to my appointment?

  • Any x-rays, scans or reports relevant to your current condition.
  • If you have been referred by another provider or are participating under the EPC program please bring your referral.
  • Your private health insurance card if applicable.

Where can I park for Kooyong Physiotherapy Centre?

There are a small amount of ‘patient only’ parking spots on Monomeath Ave behind Kooyong Physiotherapy Centre. There is also ample street parking in the surrounding streets but please check the signs, as there is a clearway on Glenferrie Road during some periods of the day.

Where can I park for Spring Physio Gym?

Parking is NOT permitted at the rear of the building. 

Spring Physio Gym does not have permission to use this parking.

There is 2-hour street parking on both sides of Malvern Rd, but be aware of the clearways. These operate until 9am on the Southern side and begin from 4.30pm on the Northern side.

Be aware also that the parking on the southern side of Malvern Rd (cafe) is only for 30 minutes.

There is also parking in neighbouring streets, the closest being Meredith St, Parslow St and Shaftsbury Ave.

Fees, Rebates, Cancellations

What are your physiotherapy fees?

Initial Consultation (30 minutes) $120

Initial Consultation (TMJ/Strength and Conditioning) $150

Standard Consultation $95

Extended Consultation $142 - $200

Clinical Pilates Assessment $105

Physio-Supervised Class $55

Online Class $40-$45

Can I claim using my health insurance?

All services with physiotherapists and our myotherapist are rebatable through your private health insurance extras program. 

Please check with your insurer to see if your level of cover includes benefits.

What is your cancellation policy?

We require notification of cancellation on the day prior to your scheduled appointment, otherwise a cancellation fee will be incurred. We realise that appointments made well in advance can be difficult to remember, so to help you from forgetting we send an SMS reminder to your mobile the day before your appointment.


Can I book straight into a class?

No, you must start with an assessment with a physiotherapist.

After your initial assessment, your physiotherapist will design an exercise programme specifically for you.

The next appointment will be a one-on-one with your physio, discussing your programme in detail.

Should your physio think it appropriate, you will join a small class with others who will all be working on their individual goals, guided and supervised by physios.

Do I need a class or a one-on-one?

It depends. The factors that decide whether you will require a one-on-one or class format include:

Physical ability

If you require maximum supervision a therapist will be with you at all times in a one-on-one setting. 

More commonly, a small group setting provides adequate supervision once the program is designed and implemented by your physiotherapist. A class setting allows for a more cost effective way of receiving your physio-supervised exercise programme.

Group appropriateness and availability

With one-on-one care, the pathway to learning independent exercise can be quicker as more time is spent individually teaching and explaining the programme. For some people, this is the quickest and most effective way to learn how to become independent with your healthy life plan.

Social and motivational interactions in our group classes can inspire and build an encouraging environment for some people. For those that enjoy exercising with others, this can be an excellent stimulus for making changes in your life. 

It’s also great to see other people at all levels of physical function and fitness exercising, and making improvements.

One-on-one is suitable for:

  • People requiring maximum supervision.
  • Those wanting maximum input in the early stages to help speed up the road to independent exercise.
  • People who prefer a one-on-one environment over group exercise.

Groups are suitable for:

  • People safe enough to be in small groups to implement their programme.
  • People requiring slower and more supervised programme delivery for a longer period before becoming independent with exercise.
  • People preferring group exercise to engage with others to motivate and be motivated.

What do I wear to Physio Supervised Exercise Classes?

Please wear comfortable clothing for your work out. Those that have a cardio component to exercise are advised to bring a towel. Yoga pants, track pants or bike shorts are the best for workouts to ensure maximum movement and modesty.

How long do classes run for?

Classes run for approximately 60 minutes.

What classes are offered at Kooyong Physiotherapy Centre?

A small number of physio supervised core stability and strength classes are offered at Kooyong Physiotherapy Centre. Please speak with your physiotherapist about classes at our Kooyong site

What is your class cancellation policy?

We require notification of cancellation on the day prior to your scheduled class, otherwise a cancellation fee will be incurred.

The Spring Physio Gym Difference

What is Spring Physio Gym?

Spring Physio Gym is a physiotherapist-run clinic that utilises exercise to treat and manage injuries and other conditions.

The focus is on the exercise program, carried out under the supervision of your physiotherapist – unlike regular physiotherapy clinics where the focus is on the manual treatment (massage, mobilization and manipulation).

How do I get started at Spring Physio Gym?

Your first step is to make an appointment with a physiotherapist for a detailed assessment of your medical and exercise history. We will set some goals and take initial baseline measurements.

Generally, a second one-on-one session will be required to work through a program based on your goals and physical ability. You will be directed to a small class or one-to-one sessions to commence your program under our guidance. Plus, you’ll be given home exercises to practice.

We will communicate with any relevant health professionals who are involved with delivering an all over plan to lead you to better health.

Do I need a membership for Spring Physio Gym?

No! Unlike a regular gym, Spring Physio Gym is a physiotherapy practice that will supervise your exercise program depending on your situation. This may be either one-on-one, or in a small group. 

When you are performing your exercise safely without prompting, you can ultilise the gym space on your own with distant supervision only, or you can perform your exercise routine at your own gym.

What age is Spring Physio Gym designed for? Am I too old or too young?

Spring is designed for everyone, regardless of age, who may feel apprehensive to start exercise. Whether it’s because you have a previous condition and you are unsure about risking further injury, or that you have a current injury or condition that requires modification to your existing programme, we can help you.

Common issues helped by physio prescribed exercise:

  • Postural pain in teenagers
  • Back and neck pain
  • Arthritis
  • Osteoporosis
  • Balance disturbances
  • Pelvic instability
  • Hip and shoulder pain
  • Muscle imbalances in sporting injuries 

Can I come and use the gym on my own?

Yes and no. 

The gym is attended by those who have been through a thorough assessment and ‘program delivery’ process. You must have attended 12 supervised sessions with a physiotherapist and deemed safe to use the equipment on your own.

The gym is not like regular gyms, where you attend one session with a trainer and then do your workouts on your own. The purpose of this gym is to closely supervise exercise routines, to minimise your risk of injury, and to ensure safe and effective exercising habits are established. Once your effective habits are gained here, you will be able to utilize these in everyday life.


Spring Physio Group, Kooyong and Malvern physiotherapists

restore your movement, regain your strength, maintain your fitness      

The Spring Physio Group

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Kooyong Physiotherapy Centre
461 Glenferrie Rd, Kooyong VIC
Call 03 9824 6440

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Spring Physio Gym
1343 Malvern Rd, Malvern VIC
Call 03 9822 4002


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